How can
we help?

Use Import wallet and enter your recovery words in their original order, on a trusted device. Never enter them into a website or send them to support.

A transaction may be visible on the Bitcoin network before it is included in a block. Confirmation times vary. Check its status in the transaction details.

Yes. Choose your preferred display currency in the app. This changes the estimated fiat value, not the amount of bitcoin in your wallet.

Bitcoin transactions cannot generally be reversed once confirmed. Carefully check the destination, amount and network fee before sending.

Keep your words in their original order in a safe place that only you can access. Do not share them or send them in a support message.